Complaints Policy

Response timeframe

We acknowledge complaints within 2 business days and aim to provide an initial resolution path within 10 business days.

Escalation

If unresolved, we provide next-step guidance, including relevant New Zealand consumer or privacy authorities where applicable.

Fair process commitment

We review concerns objectively, keep records securely, and communicate outcomes in plain language.

Disclaimer

All materials and practices presented are for educational and informational purposes only and are intended to support general well-being. They do not constitute medical advice, diagnosis, or treatment. Before applying any practice, especially if you have chronic conditions, consult a qualified professional.